Leveraging a comprehensive dialogue around customers and their expectations to help design impactful service experiences and lifetime value
Customer Engagement Strategy
Create and refine customer centric strategy that connects with business vision, goals, imperatives. Effective customer acquisition and retention strategies to build an explicit link to long term customer value. Recommendations on directing investments for maximum impact and a road map to achieve desired customer outcomes
Customer Personas & Journeys Map
Create personas to improve understanding of customers’ unstated needs. Map customer journeys from initial triggers to post-purchase recommendations. Reveal innovation opportunities and discover how marketing activation along the right points in these journeys can influence purchase decisions and improve customer experience.
Experience
Design
Use customer & data insights and behaviors to inform product, process and environment redesign; launch culturally relevant marketing solutions. Strengthen customer relationships across an omni- channel landscape by driving excellence in branded customer experiences.
Voice of Customer
& NPS
Full range of capabilities in deploying customer experience measurement programs, supporting advisory analytics and dashboards. Best in class platforms to collect, analyze, report and share performance metrics and recommendations.