We are TheEngage

The Engage offers strategic counsel and execution across the whole spectrum of marketing services.

We believe that the customer engagement journey is an infinite loop and our engagement solutions are therefore designed to add value to marketing interventions at every step of this journey.

What underpins our work

Our mission is to help brands build holistic and sustainable relationships with customers and their community.

A L I G N M E N T

A no nonsense approach to building alignment and engagement with stakeholders and customers. Our systematic approach unlocks business opportunities and generates new ideas from the outside in.

I N S I G H T S

Our experts take great pride in our customer and user centered process. Driven by a robust research and insights process, we get up close and personal with the real context of consumers behaviour and the points of tension in their interactions with brands.

C R E A T I O N

Fuelled by inspiration, relevant ideas with the greatest potential for impact across stakeholders are taken forward to the product or service design stage, where prototyping and testing allow for process refinement even before they head into the actual production stage.

M A R K E T I N G R O I

Our integrated, 360 degree approach ensures that no part of the process is left blindsided, enabling our clients to build sustainable advantage and return on their marketing investment.

Team

The Management Team is based in Singapore, focusing on the ASEAN-region.

Neel Banerjee

Neel Banerjee

FOUNDER & CHIEF EXECUTIVE OFFICER

With over two decades in the marketing and consulting services industry, Neel is a seasoned customer strategy and digital marketing specialist. His expertise is in driving strategic thinking, planning and governance with C-suites to help organisations build compelling and sustainable engagements with their customers.

Angkea Som

Angkea Som

CO-FOUNDER & COO

With 16+ years of experience in the agency and consultancy industry, Angkea has developed an expertise in understanding complex digital challenges and successfully building teams to address them head-on. His digital career goes back to 2000 in Seattle as part of aQuantive (AveA, Razorfish, Atlas) which was acquired by Microsoft in 2007.

Manoj Nair

Manoj Nair

VP DIGITAL

Spanning multiple regional and local roles in digital marketing and communications agencies over a period of more than 10 years, Manoj has extensive experience in delivering practical solutions to client digital marketing needs. An experienced digital marketing specialist with skills in delivering on client marketing activity and building agency delivery capability.

Advisory

TheEngage is a strategic marketing consultancy that helps organisations build authentic and compelling engagements with customers through meaningful design, ideation and implementation.

Why Choose TheEngage?

Our Principles think from the outside-in and will always act in the interests of our client. They bring insights that may otherwise not have been thought of, that are in the short, middle and long term benefits of our clients.

Customer Experience Advisory

Leveraging a comprehensive dialogue around customers and their expectations to help design impactful service experiences and lifetime value

Digital Perfomance Advisory

A full suite of solutions rooted in well-crafted digital strategy to help deliver powerful, cross-channel ROI for your brand

Future Proof

Leveraging a comprehensive dialogue around customers and their expectations to help design impactful service experiences and lifetime value

What Our Clients Say

A customer talking about their experience with you is worth ten times that which you write or say about yourself

"TheEngage created an online accessories & spare parts portal of Global Consumer, Electronics Major [Australia] which serve both as an online shop for consumer and a fulfillment system for our consumer care team. Based on a very high level design brief in a few reference portals, TheEngage created a draft site in a few weeks. A very lean UAT and iteration process quickly brought the site to the desired visual appearance and full functionality. Continuously changing requirements over time have lead to a steady stream of change request which been carried out after analysis of user behavior on site. TheEngage has been a true partner through out this development, intuitively understanding our requirements with minimal briefing, quick in their responses, flexible in their approach to meet our constraints and delivering a solid execution at a competitive price."
Director E-commerce APAC
Global Consumer Electronics Major
"TheEngage team supported us in setting up an innovate customer engagement solution for insurance Major: an ipad-based Customer Feedback System in Customer Service Centers. This feedback system serves as one of the company's major transformation initiatives to capture customer feedback real time and ultimately, improve the way we serve our Customers. TheEngage provide end-to-end project support : planning, implementation, execution in a manner that is always timely and efficient. The team lead by Vincent showed great accountability, knowledge of the business, and responsiveness that is truly admirable. As our partner, they provided the software engine to run the Customer Feedback System, strategic counseling on the business case, plus the reporting dashboard infrastructure to capture and monitor result real time. I recommend TheEngage because of the following : Expertise in the area of Customer / digital solutions; Strong Customer / Service orientation; and Flexibility in managing project from a cost and execution perspective."
Head of Customer Strategy
Asian Insurance Major
"The team at TheEngage were brought in to support the setup of the strategic planning function at Media & Entertainment provider reporting directly to me as the Chief Strategy Officer. Over a period of 10 months, using a novel Build Operate Transfer model, the team was able to gradually turn what was a blank sheet of paper into several customer facing and data centric work streams that secured us new knowledge of our customer and market via digital scrapes, customer interviews, UX/UI research and testing support to help inform product development. Additionally, TheEngage provided data analytics guide to help create richer business insights from user data along with a full suite of NPS surveys that were unified with internal data stacks to reveal an end to end view of customer behavior. The transparent costing model and support framework designed by TheEngage also ensured that we had clear sight of costs and accountability at all times. We would not hesitate to recommend Neel and the team at TheEngage to any organisation."
Chief Strategy Officer
Regional Entertainment Major

Contact us or schedule a meeting

Cecil Street, Raffles Place, Singapore